Refund policy

RETURN & REFUND POLICY

You have 30 days from delivery to request a return.

ELIGIBILITY
Items must be unused, in their original packaging, and free of damage not caused by a manufacturing defect.

DAMAGED OR DEFECTIVE ITEMS
Contact us within 7 days of delivery with photos of the issue. We'll send a free replacement or full refund — no return shipping required.

CHANGE OF MIND
You may return unused items within 30 days, but return shipping costs are the customer's responsibility.

REFUNDS
Once your return is received and inspected, refunds are processed to your original payment method within 5-10 business days.

HOW TO START A RETURN
Email us at support@nimbuspetshop.com with your order number and a description of the issue.

Questions? Reach out anytime at support@nimbuspetshop.com.